At Meridian Wrists, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase watches and related products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Details about the watches you purchase, order history, delivery information, and transaction status.

  • Payment Information: Payments are processed through third-party payment service providers. We do not directly store your complete payment card details unless explicitly stated.

  • Device Information: Your IP address, browser type, device information, and certain browsing activities on our website.

  • Communication Information: Information you provide when contacting our customer support team or submitting feedback.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your watch orders.

  • To confirm purchases and provide order updates.

  • To respond to customer queries and provide support.

  • To process payments, returns, refunds, and exchanges in accordance with our policies.

  • To improve our website, products, and shopping experience.

  • To prevent fraudulent transactions and protect our customers.

  • To send promotional offers, product updates, and marketing communications where permitted by law or with your consent, where required.

  • To comply with applicable legal and regulatory requirements.

3. Sharing of Personal Information

Meridian Wrists does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify: To host and operate our online store.

  • Payment Providers: To process your transactions securely.

  • Shipping and Logistics Partners: To deliver your orders.

  • Marketing and Analytics Providers: To understand website performance and improve advertising and customer experience.

  • Legal Authorities: When disclosure is required by applicable law or a valid legal request.

These parties may process information in accordance with their own privacy policies and applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and measure advertising performance.

These technologies may collect information about your interactions with our website. You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if certain cookies are disabled.

Where required by law, we will seek your consent before using non-essential cookies or tracking technologies.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain your personal information for as long as necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal and business recordkeeping obligations.

  • Withdraw consent for marketing communications.

  • Raise a concern about how your information is being handled.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, or other external services. These websites operate independently and may have their own privacy policies.

Meridian Wrists is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website and products are intended for a general audience and are not knowingly directed at children in circumstances where parental consent is legally required.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can take appropriate action.

10. Marketing Communications

If you subscribe to our updates or otherwise consent to receive marketing communications, we may send you information about new watch collections, special offers, and promotions.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us. Transactional messages relating to your orders may still be sent when necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable laws.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.